Reservations & Shipping
Orders: We do take reservations, but we cannot guarantee a gown will be available until 1-2 weeks before your reservation period. It is always possible that a gown may fail to return on time from a previous rental, and therefore be unavailable. If this happens, we will contact you immediately. The rental period is for 2 weeks - beginning the day your order is shipped and ending the day it is received back in our facility.
Theatrical Productions: Contact us for information about quantity discounts and longer term rentals for theatrical productions.
Shipping: All items are shipped by USPS priority mail (select the free shipping option at checkout rather than the priority mail option). Your package should arrive in 2-4 business days. Orders received by 5pm Monday - Saturday will be shipped within 2 business days. Customer pays return shipping (simply place the items back in the original shipping package, reseal, and ship - be sure to insure the package, let us know it is on its way, and send the tracking number).
Rental Fees & Deposits
Deposits: The full purchase price of a rental item must be submitted prior to rental. Each item will list a rental fee and a deposit amount. When you add an item to your cart, you are adding the rental fee. To add the deposit, click on the "Deposit" box and select the required amount. As soon as we receive your item back, the deposit amount will be credited back to your account.
Deposit Amounts: Dress - $100; Hoop - $40; Parasol - $25; Hat - $10; Gloves - $5
Condition: Items must be returned in original condition. We handle all cleaning, please do not attempt to clean an item. If dirt or stains have occurred, send us an email with a photo of the damage. As long as our cleaner can remove the stains, your full deposit amount will be returned. If items are damaged (tears, etc.) the cost of repairs will be deducted from the deposit (usually $12-$25). If items are damaged beyond repair, the deposit will be retained to cover the cost of the item. Determination of the degree of damage is solely determined by Civil War Ball Gowns; we will do our best to repair any damages, however some damage is too extensive or too visible to restore the gown to rentable condition.
Late Returns: Items not returned by the return due date will be considered purchased, and the deposit will not be returned. We understand that sometimes emergencies happen - if you know you will be late returning an item please contact us first. Late returns will be charged a late fee of $5 per day.
Size: Check your measurements carefully against the items you are considering. All gowns are measured with the gown laying flat on a table. The bust is measured from underarm seam to underarm seam and the waist is measured from side seam to side seam - these measurements are then doubled to approximate the circumference. The length is measured from the smallest part of the torso to the hemline as if the skirt dropped straight to the floor (see "Length" below). If you are using your natural measurements to select an appropriately sized gown, the gown measurements should be 1" larger than your natural measurements. Alternately, you can measure a dress that fits you well and snugly in the same way that the gowns are measured. Exchanges will be charged a $20 restocking fee.
Length: Remember to consider the hoop you will be wearing when you select a gown. A 4-bone hoop will shorten the effective skirt length by about 2 inches, and a 6-bone hoop will shorten the effective skirt length by 3-4 inches.
Alterations: Alterations are not allowed. Even basting stitches will usually leave stitch marks behind. Depending on the gown, a basting stitch might be permitted in order to shorten the hem - check with us ahead of time if you are ordering a gown that might need to be shortened.